Frequently asked questions
Clear answers about products, digital delivery, activation, invoicing and support.
Which digital products do you offer?
We offer digital software products and accounts. Scope, term, number of devices, delivery method and requirements are stated in each product description.
How do I know whether a product is compatible with my system?
Check the system requirements and notes in the product description before buying. If you are unsure, please contact our support.
How do I activate my digital product?
The guide is provided by email or on the product page. The activation method can differ from product to product.
When do I receive my product key?
Digital delivery takes place by email after successful payment. Depending on the product, you will receive a key, login details or a confirmation.
Do I receive an invoice?
Yes. An invoice is provided with every order. Please check at checkout that your billing details are complete and correct.
What can I do if activation does not work?
First compare product, edition and system requirements with your order. Then send our support your order number and a precise description of the error.
How do I reach support?
You can reach us by email at info@officelizenz24.de or via the contact form. Personal support: Mon–Sun 10:00–19:00
